The carriers are available to assist you with any questions or issues you may have. Please contact them directly using the information below.
| Coverage | Carrier | Group Number | Phone | Website/Email |
|---|---|---|---|---|
| Health Advocacy Benefits Information Open Enrollment Support Qualified Life Event Support |
TouchCare | TheKey | 866-486-8242 | touchcare.com assist@touchcare.com |
| Employee Assistance Program (EAP) | ComPsych | N/A | 888-225-0215 | guidanceresources.com |
| Medical | Anthem | L06504M | 800-331-1476 | anthem.com/ca |
| Kaiser | 604689 (No. CA) 232398 (So. CA) |
800-464-4000 | kp.org | |
| Virtual Care | LiveHealth Online Kaiser Telehealth – No. CA Kaiser Telehealth – So. CA |
TheKey | N/A 866-454-8855 833-574-2273 |
livehealthonline.com kp.org/telehealth kp.org/telehealth |
| Dental | Cigna | 3344706 | 800-CIGNA24 | mycigna.com |
| Vision | VSP | 40156897 | 800-877-7195 | vsp.com |
| Flexible Spending Account (FSA) Healthcare FSA (HCFSA) Limited Purpose FSA (LPFSA) Dependent Care FSA (DCFSA) |
Igoe | TheKey | 800-633-8818 | goIgoe.com |
| Health Savings Account (HSA) | Igoe | TheKey | 800-633-8818 | goIgoe.com |
| Commuter Benefit | Igoe | TheKey | 800-633-8818 | goIgoe.com |
| 401(k) | Ascensus | 214342 | 866-794-2158 | secure.ascensus.com/ login/sharebuilder/ participant |
| Basic Life and AD&D Voluntary Life and AD&D |
New York Life | FLX 980544 & OK 980554 | Life insurance application: 866-607-2360 Claim questions: 800-362-4462 |
myNYLGBS.com |
| Disability Short-Term Disability (STD) Vol. Long-Term Disability (LTD) New Jersey New York Vol. Short-Term Disability (STD) |
New York Life | LK 100144 LK 980408 SDJ 980172 NYD 075916 LK 100114 |
888-842-4462 or 866-562-8421 (Español) |
myNYLGBS.com |
| Voluntary Health Benefits Accident Critical Illness Hospital Indemnity |
New York Life | GAI 100091 GCI 100091 GHI 100091 |
888-842-4462 or 866-562-8421 (Español) | myNYLGBS.com |
| Pet Insurance | Nationwide | TheKey | 800-540-2016 | benefits.petinsurance.com/ thekey |
| Identity Theft Protection | Allstate | TheKey | 800-789-2720 | allstate.com/identity-protection |
| Legal Plan | MetLife | 9907700 | 800-821-6400 | members.legalplans.com |
| TheKey HR Service Center | HR & Benefit Questions | N/A | 888-874-8088 | HRServiceCenter@ TheKey.com |
| COBRA | Igoe | TheKey | 800-633-8818 | goIgoe.com |